Terms & Conditions

Jeen Health is a trading name of Ultrasound Link Ltd ("Jeen", "we", "us", "our"), a private limited company registered in England & Wales.

We are CQC-registered and provide private genetic and prenatal screening services under the laws of England and Wales. By placing an order, creating an account, or using our website you agree to these terms. If you do not agree, please do not use our service. We do not provide emergency care - if you have an urgent medical concern, contact NHS 111 or attend A&E.

We arrange private genetic and prenatal screening tests, including non-invasive prenatal testing (NIPT), carrier screening, hereditary-cancer panels, karyotyping, pharmacogenomics and polygenic risk scoring. Depending on the test, this may include:

• a consultation with a registered clinician or genetic counsellor before testing;
• a sample-collection kit (or an in-clinic / mobile-phlebotomist appointment) for sample collection;
• laboratory analysis of your sample by an accredited partner laboratory (UK or overseas) and a clinical report;
• a follow-up consultation to help interpret your report.

Exactly what is included is described on the relevant product page and confirmed at checkout. Where there is any conflict, the product page and your order confirmation take precedence over general marketing copy.

• Medical diagnosis or treatment. Our reports are clinical screening tools. Any decision about pregnancy, surgery, medication or other treatment must be made with your treating clinician and, where appropriate, an NHS specialist genetics service.
• Emergency advice. If you have an urgent medical concern, contact NHS 111 or attend A&E.
• Insurance, employment or immigration certifications. Our reports are produced for your personal clinical use.
• Predictive testing of children for adult-onset conditions outside the limited circumstances permitted by British Society for Genetic Medicine guidance - we will decline these requests.

All medical, genetic and health content on our website, in our materials, and in your report is provided for information only. You should always consult a registered medical practitioner before acting on it. It is not a substitute for personalised medical advice, diagnosis or treatment, or for the NHS care and screening you are entitled to.

Our tests are screening tests - they are not a diagnosis. A screening result cannot tell you for certain whether you or your baby have a condition: a "low-risk" result reduces, but does not eliminate, the chance of a condition, and a "high-risk" or "high-chance" result is not a diagnosis and should be confirmed with a diagnostic test (for example CVS or amniocentesis for NIPT). You are responsible for the decisions you make based on your results.

You must be 18 or over and, unless a product page states otherwise, resident in the UK. You must be ordering for yourself, or for a child or person for whom you have legal authority to consent. Some tests have additional criteria - for example a minimum gestational age for NIPT, or exclusions for recent blood transfusion, bone-marrow or organ transplant, active malignancy or known chromosomal conditions - which are set out on the product page or discussed at your consultation. We will tell you if you are not eligible.

You agree not to:

• submit a sample that is not your own, or that you do not have authority to submit, without first telling us;
• misrepresent your identity, eligibility or medical history, or give false information at checkout or during counselling;
• attempt to access, scrape or interfere with our website beyond normal use;
• use our services for any unlawful purpose, including paternity disputes outside an accredited UK testing pathway.

We may suspend or terminate service for breach of these terms.

Genetic testing is "special category" data processing under UK GDPR. We require your explicit, informed, written consent before testing proceeds. The consent process covers what the test does and does not look for; possible findings (including incidental findings, variants of uncertain significance, and the chance of false positives or negatives); how your sample, raw data and report are processed, stored and, where applicable, transferred internationally; and your right to withdraw consent at any time before sample analysis begins.

If you withdraw consent before laboratory analysis starts, we will refund you in full and destroy your sample. After analysis begins we cannot refund the laboratory cost (see section 13).

• Prices are shown on each product page in pounds sterling (GBP) and include VAT where applicable. The price payable, including any optional collection add-ons, is the price shown at checkout.
• Placing an order is an offer; we accept it by emailing your order confirmation. Until we accept, we may decline an order (for example on clinical-eligibility grounds) and refund any payment.
• Payment is processed by Stripe. We do not see or store your card details.
• For tests that include a consultation, we ship your sample kit only after your consultation and signed consent.
• We may update prices from time to time, but changes do not affect orders already placed.

The price of each test covers the laboratory analysis, your clinical report, any consultation expressly described on the product page, and a sample-collection kit for at-home self-collection - an oral/buccal swab, or, for tests that need blood, a kit for a blood sample you arrange to have taken.

A blood draw (phlebotomy) is not included in the price unless the product page expressly says so. If your test requires a blood sample, you may either arrange your own blood draw at no cost to us, or add one of our paid collection options at checkout:

• a blood draw at one of our partner clinics; or
• a home visit from a mobile phlebotomist or nurse.

The additional cost of these options is shown at checkout before you pay. Blood-collection fees, once the collection has taken place, are non-refundable because the service is delivered by a third-party provider (see section 13).

Some tests include a consultation with a midwife or GP. For most tests this consultation carries no separate charge and is not itself refundable or retained. NIPT orders are the exception: the midwife consultation is covered by your £50 deposit (or by the order price where you pay in full). If, after speaking with our midwife, testing does not go ahead - for example because the required documents, such as a qualifying ultrasound scan, cannot be provided - we retain £50 for the consultation delivered. This is stated at the point of order and accepted at checkout.

Where you book a paid consultation with a registered genetic counsellor, that is a professional service delivered with your consent. If you go ahead and then decide not to test, we retain a fee for the counsellor's time actually delivered, as set out in section 13.

You can reschedule a consultation by giving us reasonable notice. Repeated no-shows or last-minute cancellations of a paid genetic-counselling session may be treated as time delivered and charged accordingly.

Where your test includes a consultation, your kit is dispatched only after that consultation has taken place, so we can answer your questions before you provide a sample. Kits are then sent by next-day delivery (Royal Mail or courier, depending on the test) to the address on your order. You are responsible for giving us an accurate delivery address and for collecting and returning your sample in line with the instructions provided. Because these are medical kits, we cannot generally accept returns once a kit has been dispatched, except where the kit is faulty, incomplete or sent in error.

If your kit arrives damaged, incomplete or incorrect, tell us within 24 hours of delivery (with your order number and, where possible, photos) and we will arrange a free replacement or, if you prefer, a full refund.

Turnaround times shown on our product pages are the laboratory's processing times. Where shown in days, they are working days (Monday to Friday, excluding UK public holidays), measured from when your sample reaches the laboratory - not from when you order, and not from when your kit is dispatched. Where shown in weeks, they are approximate calendar-week estimates.

These times are set by the laboratory and are outside our control. We cannot speed them up or change them, and the figures given are estimates rather than guarantees.

Results sometimes take longer for reasons we cannot control or influence, including customs or import checks, courier or postal delays, laboratory backlogs, and failed test runs. We will keep you informed if we become aware of a delay, but we are not responsible for delays outside our control, and they do not entitle you to a refund.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days from placing your order to change your mind. Because our service involves clinical time delivered with your consent, a sealed medical sample kit, and laboratory analysis that cannot be undone, the amount we can refund reduces as we begin delivering the service, as follows. Nothing in this section affects your legal rights under the Consumer Rights Act 2015 where a service is faulty or not as described.

Genetic-counselling retention fees

These retention fees apply to consultations with a registered genetic counsellor. Midwife and GP consultations included with other tests remain free either way, with one exception: the NIPT midwife consultation, retained at £50 where testing does not go ahead, as set out in the table above and in section 09. The couple rate applies to the 30-minute session; the 45- and 60-minute sessions are charged at the single rate. Optional blood-collection fees are non-refundable once the collection has taken place.

Returns of unused kits - 30 days, free. If you have received a kit and change your mind, you may return it unused within 30 days of delivery for a full refund of the kit price. Returns are free - email us at my@jeen.health and we'll send you a prepaid return label; there is no kit administration charge on a kit returned unused within this window. We refund to your original payment method within 5-10 working days of receiving the returned kit. For hygiene and safety we cannot accept a kit whose seal has been broken or whose contents have been used, except where the kit is faulty (section 10). The £30 kit charge above applies only where a dispatched kit is not returned to us unused.

Pregnancy loss (NIPT). If you suffer a pregnancy loss after ordering but before the laboratory has analysed your sample, please contact us - we will refund you in full wherever your order is in the process. We are sorry for your loss.

How refunds are paid. Approved refunds are made to your original payment method via Stripe, normally within 5-10 working days. We cannot refund to a different card or account.

Genetic tests carry an inherent chance of failure - typically 1-5% - where the laboratory cannot obtain a reliable result from your sample (for example due to low DNA yield, sample quality, or a failed sequencing run). This is a normal characteristic of the technology, not a fault in our service.

If your test fails, we will arrange a free redraw (or re-collection) and re-analysis at no extra cost to you. We do not offer refunds for failed tests.

No screening test is 100% accurate. Detection rates and false-positive / false-negative rates vary by test and condition and are described on the relevant product page. Rare biological factors - such as low fetal fraction, confined placental mosaicism, a vanishing twin, or maternal genetic variation in NIPT - can affect a result or mean the laboratory cannot report a result at all. Where no result can be given, section 14 applies (a free redraw is offered; the test fee is not refunded).

Parts of the service are delivered by carefully selected third parties. Their own terms, availability and service areas may apply to the parts they provide, and some are located outside the UK (see "International transfers" in section 17). We remain your point of contact for your order, but we are not responsible for the independent acts or omissions of a third party beyond our reasonable control.

Sample collection & phlebotomy

Laboratories & analysis providers

The specific laboratory used depends on the test you order, and is identified on the relevant product page and in your consent documentation. Where a laboratory is outside the UK, your data is transferred under the safeguards described in section 17.

Ultrasound Link Ltd is the data controller for the personal data we process, and is registered with the UK Information Commissioner's Office (ICO). We process ordinary personal data and special-category health and genetic data, which receive heightened protection under UK GDPR and the Data Protection Act 2018.

Our lawful bases. We rely on performance of our contract with you; your explicit consent for processing your genetic and health (special-category) data; compliance with our legal and clinical record-keeping obligations; and our legitimate interests in operating and securing the service.

Processors we use. We use carefully selected third-party processors, each bound by a data-processing agreement and permitted to process your data only on our instructions:

International transfers. Some laboratory partners are located outside the UK (for example in the EU or US). Where we transfer your data internationally we rely on UK adequacy regulations or appropriate safeguards such as the International Data Transfer Agreement or Standard Contractual Clauses.

Your rights. You have the right to access, correct, erase, restrict or object to the processing of your data, to data portability, and to withdraw consent (before analysis begins). We keep your data only as long as necessary for the purposes described in our Privacy Policy and to meet our legal and clinical obligations. We never share genetic-test results with UK health insurers. Full detail - including retention periods and how to exercise your rights - is in our Privacy Policy, which forms part of these terms. If you are unhappy with how we handle your data you can complain to the ICO at ico.org.uk.

Nothing in these terms limits or excludes our liability where it would be unlawful to do so - including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory rights under the Consumer Rights Act 2015.

Subject to that, we are not liable for any indirect or consequential loss (including loss of opportunity or business losses), or for decisions you take based on your results, and our total liability to you in connection with any single order is limited to the amount you paid for that order. We provide the service with reasonable care and skill but do not guarantee particular turnaround times or outcomes.

All intellectual-property rights in our website and its content - including the "Jeen" and "Jeen Health" names and logos, text, graphics, design, software, and the report formats we produce - are owned by or licensed to Ultrasound Link Ltd and are protected by copyright, trademark, database and other laws. We reserve all rights not expressly granted to you.

We grant you a limited, personal, non-transferable, revocable licence to access and use the website for its intended purpose, and to use your own test report for your personal clinical purposes. You retain rights to the genetic information your report describes.

Except as allowed by law or with our prior written permission, you must not copy, reproduce, republish, resell, distribute, adapt or create derivative works from any part of our website or content; use our trademarks, branding or report formats; or scrape, data-mine, frame, reverse-engineer, or otherwise interfere with the website or its security. Our site may link to third-party websites we do not control, and we are not responsible for their content or availability.

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including the delays described in section 12, industrial action, failure of utilities or networks, epidemics, or acts of government.

If something goes wrong, please email my@jeen.health with "complaint" in the subject. We aim to acknowledge within 2 working days and respond substantively within 20 working days. If you are not satisfied with our response you can escalate to:

• the Care Quality Commission for clinical-care concerns - cqc.org.uk;
• the Information Commissioner's Office for data-protection concerns - ico.org.uk;
• Trading Standards via the Citizens Advice consumer helpline on 0808 223 1133.

We may update these terms from time to time. The "Effective" date at the top is the authoritative version stamp, and the version in force when you place your order applies to that order. For material changes we will email customers with active orders.

These terms and any dispute arising from them are governed by the laws of England and Wales, and are subject to the non-exclusive jurisdiction of the courts of England and Wales.

Ultrasound Link Ltd (trading as Jeen Health)
1st Floor, 36 Spital Square, London, England, E1 6DY
Email: my@jeen.health
Phone: +44 20 3870 9099